Opticians see their efforts rewarded

Group of staff in Specsavers Arbroath on Monday with an array of shop and personal awards. They are, from left - Kenny Johnston Ophthalmic director, Teresa McAleese Pre-Reg Optician, Cat Black Year 1 Ophthalmic Dispenser, Kim Robertson SMC Tech, Jamie Buchan director, Jill Buchan (FBDO) Dispensing Optician and Abbey Webb Year 3 Ophthalmic Dispenser.
Group of staff in Specsavers Arbroath on Monday with an array of shop and personal awards. They are, from left - Kenny Johnston Ophthalmic director, Teresa McAleese Pre-Reg Optician, Cat Black Year 1 Ophthalmic Dispenser, Kim Robertson SMC Tech, Jamie Buchan director, Jill Buchan (FBDO) Dispensing Optician and Abbey Webb Year 3 Ophthalmic Dispenser.

A STAFF member at Specsavers in Arbroath’s Abbeygate Centre has scored nearly perfect marks in her professional exams and landed a prestigious prize in the process.

Jill Buchan graduated from Anglia Ruskin University with a distinction in ophthalmic dispensing, with exam results of 97 per cent for geometric optics and 98 per cent for ophthalmic lenses. She was given the Essilor Prize for best overall performance, in recognition of her achievements.

Jill said: “The ophthalmic dispensing course is very tough and I was extremely surprised to get such high results.

“As well as passing my degree with distinction, I was delighted to receive the Essilor Prize for best overall performance on the course. I am grateful to store directors Jamie Buchan and Kenny Johnston for helping me through three tough years of study.”

Jill’s success is the latest in a clutch of awards for the Abbeygate Centre store which has scooped four prizes for customer service and product quality in the past year.

Jamie Buchan, store director of Specsavers in Arbroath, commented: “We are overwhelmed by the number of accolades that our store has received over this past year.  We don’t set out to win awards, simply to deliver great customer service. These awards come from a mixture of mystery shopper visits over a full year, direct customer feedback and multiple independent product quality assessments of the glasses we offer.

“Kenny and I are proud of our team who, as a collective, deliver exceptional customer service and product quality day in and day out.  I am also especially proud that we have the calibre of employees capable of attaining individual awards, like Jill, who is responsible for the dispensing development of the team here in Arbroath. 

“We have a huge commitment to professional training in this store and focus on the details and skills of the job. We have four people currently undertaking professional university qualifications and training. They are Abbey Webb, who is on year three of an ophthalmic dispensing course, and who scored 94 per cent in her exam; Catriona Black, on the first year of ophthalmic dispensing, who achieved 98 per cent in her exam and was top of her year; Teresa McAleese, who is studying optometry; and Kim Robertson, who is on an SMC Tech level four course. 

“Each of them is showing exceptional skill and passion for their respective jobs.  We have another six people starting professional qualifications this summer, including Clair Munro who started with us as a weekend assistant five years ago. She will soon be entering her pre-reg year after studying for a BSc (Hons) in Optometry at Glasgow Caledonian University Vision Sciences Centre.” Specsavers Arbroath currently employs 28 staff in total and invests around £20,000 per year in university courses for its team alongside its own in-house and company training programmes.