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Council goes digital with tenant’s repairs

Councillor Donald Morrison and Margaret Simpson in the Bruce Road flat on Tuesday looking at the new repairs online website.

Councillor Donald Morrison and Margaret Simpson in the Bruce Road flat on Tuesday looking at the new repairs online website.

A NEW SERVICE which allows Angus Council tenants to log their own repairs was launched at the Bruce Road Community Flat in Arbroath on Tuesday.

The new scheme will enable tenants to notify the local authority of repairs that are needed to properties online.

Up to five repairs can be logged at a time and they can also ask for the contractors to call between two time frames, 8 a.m. to 12 noon or 12 noon to 5 p.m.. 

The web-based facility opens the repair service to tenants, and guides them to accurately specify the repairs they require, 24 hours a day, 365 days a year.

Housing spokesperson Councillor Donald Morrison said: “The council is committed to ensuring that people enjoy the highest standard of council housing.

“This new additional way for tenants to log their own repair requests will enable us to provide a prompt and efficient repairs service, which I am sure residents will find helpful.”

Tenants use a graphic tool to identify their repair, then enter their address, contact and access details.

The council will either instruct a tradesman to carry out the repair or arrange for the local housing officer to inspect the problem.

The new service is in addition to the traditional ways of reporting faults by phone or at the council’s ACCESS offices.

Tenants can access the repair service at the online services section of the council’s website www.angus.gov.uk/housingrepairs.

The news of the new web repair scheme comes as the council have organised a series of sessions taking place to allow tenants to discuss the annual rise in rents.

The arrangement has been made between the council’s housing and library services and the first will be held in Arbroath, Forfar and Montrose libraries on Monday, December 10 between 4 and 6.30 p.m.

 

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