Journeycall has a good feeling about Arbroath

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The new managing director of an Arbroath-based service provider has reinforced her company’s commitment to the town.

Theresa Wishart, the award-winning recently promoted MD of Journeycall spoke exclusively to the Arbroath Herald this week about her rise from call-handler to boss and the firm’s plans for its new home.

Last month was a double success for the 37-year-old mother of two who picked up the ‘Most Enterprising Business of the Year’ award at the Women Ahead Dundee and Angus Business Awards and was promoted to managing director of the firm.

Situated in the Kirkton Industrial Estate Journeycall moved to tailor-made premises last year and now 240 people work there delivering customer support to a host of public transport programmes and dealing with around 10,000 inbound calls a day.

Theresa explained that Journeycall’s success was largely down to their workforce and that there was more to come. She said: “Each agent represents a huge investment in training and development, they have national network knowledge of every train in the country which is unique. Every Oyster card and National Railcard is produced there. Our parent company built the technology that makes it all possible, so it’s a true end-to-end product for the customer.”

She continued: “One of my intentions is for Journeycall to become the employer of choice in the local area and you only have to look at our waiting lists for open days which fill up before they are even announced.

“Over the next three to five years growth is looking very good I have no doubt that we will deliver services out of Arbroath for certainly the next 10 to 15 years.”

Around nine years ago Theresa, then a beauty therapist, joined Journeycall as a call-handling agent to supplement her income, and has ascended through the ranks.

She said: “I really loved it, I love it as much today as when I joined, it’s just a fantastic business. I was in the right place at the right time, also a good bit of hard work and I’ve been supported by an absolutely amazing team.”