New free number for NHS 24

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Calls to NHS 24 are now free, thanks to the introduction of a new telephone number, 111.

The new and easy-to-remember telephone number was launched by the Cabinet Secretary for Health and Wellbeing, Alex Neil, and means that people throughout Scotland will no longer be charged when calling the national telehealth and telecare service from a landline or mobile.

NHS 24 will continue to deliver the same high quality service for anyone seeking advice and support within Tayside during the out of hours period when their GP surgery is closed.

NHS 24 will continue to be contactable via the old number (08454 24 24 24) for a limited time. Call volumes to this number will be closely monitored and a decision to close the line will be taken at an appropriate time.

NHS 24 provides a range of telehealth and telecare services to Scotland. NHS 24 takes 1.5 million calls per year – and answers calls on average within four seconds - from patients seeking help when their GP surgery is closed.